We do our best to make Gauges easy to use, and easy to share with anyone you like. Here’s a list of common questions we’ve run across, and we hope you find it useful.
The most common reasons for an expired subscription are subscription cancellation by the owner of the gauge, or automatic cancellation after our payment handler fails to charge the payment on file several times in a row. This problem can be quickly resolved by reactivating the subscription.
If you own a gauge, you can permanently remove it from your account by selecting “Gauge Settings” and then “Delete this Gauge” near the bottom of the page.
You can also remove a gauge from your dashboard by selecting “My Account” then “Dashboard Settings” and unchecking any gauge you wish to remove from your dashboard. This will simply hide the gauge from display, rather than deleting it from your account.
In many cases, a combination of performing a hard refresh of your browser, clearing your browser cache, and deleting Gauges cookies will solve the problem. If you’re still having problems, please contact us at email@example.com.
You can opt into email summaries for any gauge. Just head to “My Account” and then “Email Summaries”. You will receive a single daily email with traffic overview for any gauges you select.
If you are on a paying plan, you can cancel your paid subscription by selecting “My Account”, then “Plan & Billing”, then “Change Billing Info or Cancel my Subscription”. From here you can select “Stop automatic renewal”. This will cancel your automatic monthly renewal, and you will no longer receive a charge.
We can also permanently delete your account and all its associated data. Just drop us a line at firstname.lastname@example.org and we’ll handle it from there.
Your invoices can be found by selecting “My Account” then “Plan & Billing” and “Manage Subscription and View Invoices”. Here you will find a list of all of your charges.
We are happy to transfer ownership of a gauge or account. You’ll need to contact us via email@example.com to verify ownership, and we will handle the transfer.
You can always contact us at firstname.lastname@example.org with any questions at all. We’d love to hear from you!