By December 7, 2017FAQ

We do our best to make Gauges easy to use, and easy to share with anyone you like. Here’s a list of common questions we’ve run across, and we hope you find it useful.

Why are my gauges disabled?

The most common reasons for an expired subscription are subscription cancellation by the owner of the gauge, or automatic cancellation after our payment handler fails to charge the payment on file several times in a row. This problem can be quickly resolved by reactivating the subscription.

How can I delete a gauge from my account?

If you own a gauge, you can permanently remove it from your account by selecting “Gauge Settings” and then “Delete this Gauge” near the bottom of the page.

You can also remove a gauge from your dashboard by selecting “My Account” then “Dashboard Settings” and unchecking any gauge you wish to remove from your dashboard. This will simply hide the gauge from display, rather than deleting it from your account.

Why aren’t my gauges tracking correctly?

Gauges uses cookies to ignore your own visits to gauges you can access. If you are seeing incorrect tracking data in your dashboard, the most likely culprit is an issue with cookies.

In many cases, a combination of performing a hard refresh of your browser, clearing your browser cache, and deleting Gauges cookies will solve the problem. If you’re still having problems, please contact us at support@gaug.es.

How can I get my data without logging in?

You can opt into email summaries for any gauge. Just head to “My Account” and then “Email Summaries”. You will receive a single daily email with traffic overview for any gauges you select.

How do I delete my account?

If you are on a paying plan and wish to cancel your subscription, you can drop a mail mentioning the same at support@gaug.es. Our team will cancel your automatic monthly renewal, and you will no longer receive a charge.

We can also permanently delete your account and all its associated data. Just drop us a line at support@gaug.es and we’ll handle it from there.

Where do I find invoices?

To get any or all of your invoices, just contact our support team by dropping a mail with your request at support@gaug.es. Our team will provide you the necessary invoices shortly.

The website is undergoing some changes, and invoice download from the website will be shortly up for use.

How do I transfer ownership of a gauge or an account?

We are happy to transfer ownership of a gauge or account. You’ll need to contact us via support@gaug.es to verify ownership, and we will handle the transfer.

Why can’t I see data collected prior to January of 2017?

If you are a customer who has been using Gaug.es prior to 2017, you will observe that the data collected prior to 2017 is not being shown. We have archived the data collected prior to 2017 as an intentional change, as we have observed low relevance and usage for such old data.

If you think that this is not the case, please drop us a mail at support@gaug.es and we can discuss your use-case and its feasibility.

Other questions

You can always contact us at support@gaug.es with any questions at all. We’d love to hear from you!

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